Refund policy

We want you to love what you ordered. If something isn't right, we're here to help.

 

RETURNS

You have 14 days from the day your order arrives to request a return. To be eligible, items must be unworn, unwashed and in their original condition with all tags attached.

 

HOW TO START A RETURN

Email us at hello@twentyfivelondon.com with your order number and the item(s) you'd like to return, and we'll send you instructions. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

 

REFUNDS

Once we've received and inspected your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days.

 

EXCHANGES

The fastest way to exchange for a different size or item is to return your original order for a refund and place a new order.

 

FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, contact us within 14 days and we'll make it right at no cost to you.

 

Your statutory rights as a UK consumer are not affected by this policy.