terms of sale

when you place an order on this site you are buying from twenty five London, the trading entity identified in the trader details set out elsewhere on this site. those details give the full legal identity and how to reach us; this page sets out the terms of the sale itself.

questions about an order, a return, or these terms go to our customer-care email. we read everything and reply in plain language.

the product pages and prices on this site are an invitation to order, not an offer. when you place an order and pay, you are making an offer to buy. that offer is accepted, and a contract formed, only when we email to confirm your order has been dispatched.

until that dispatch confirmation we may decline or cancel an order — for example if an item is out of stock, a price was shown in error, or we cannot take payment. if we cancel after you have paid, we refund you in full.

we dispatch within two working days. if anything will delay your order beyond that, we tell you.

prices are shown in pounds sterling and are inclusive of UK VAT. shipping is added at checkout and shown to you before you pay; shipping is complimentary on orders over £150. for orders shipped outside the UK, import duties or local taxes may apply on arrival and are your responsibility.

payment is taken at checkout through Stripe, our payment processor. we do not see or store your full card details. if a price is listed incorrectly we will contact you before dispatch and you may confirm the order at the right price or cancel it for a full refund.

we ship worldwide, tracked and insured. risk in the goods — responsibility for loss or damage — passes to you when the goods are delivered to the address you gave us. title in the goods passes to you once we have received payment in full.

if your order arrives damaged or is lost in transit, contact our customer-care email and we will put it right.

under the Consumer Contracts Regulations 2013 you have a statutory right to cancel an online order without giving a reason. that right runs for 14 days from the day you receive the goods. to use it, tell us in writing at our customer-care email before the 14 days are up, then return the goods to us within 14 days of telling us.

we refund the price and the standard outbound delivery cost within 14 days of receiving the goods back, or of proof that you have sent them. you cover the cost of returning the goods. goods must be in a condition that lets us resell them.

this statutory right sits alongside, and is separate from, our own 30-day returns. our returns are a goodwill promise on top of the law, not a replacement for it — see the returns page for how both work and how to send something back.

under the Consumer Rights Act 2015 everything we sell must be as described, of satisfactory quality, and fit for its purpose. we describe each garment honestly — fabric, fit and finish — and photograph it as faithfully as a screen allows.

if an item is faulty, not as described, or otherwise does not meet your statutory rights, you are entitled to a remedy under the Act, which may include a repair, replacement or refund. contact our customer-care email and we will sort it. you do not pay return postage on a faulty item.

if you are unhappy with an order or with us, email customer care and tell us plainly what happened. we aim to acknowledge within two working days and resolve it as quickly as we can.

we are responsible for loss you suffer as a foreseeable result of our breaking these terms or failing to use reasonable care. we are not liable for losses that were not foreseeable, or that arise from your own misuse of a garment. nothing in these terms limits or excludes our liability where the law does not allow it — including liability for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer.

these terms, and any contract formed under them, are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. if you live elsewhere in the UK you keep the protection of the mandatory consumer law of your home nation.

nothing in these terms affects your statutory rights as a consumer.